Always made more complex than seemed necessary, Sage is unifying and simplifying their previously-referenced maintenance, subscription, support plans across multiple product lines.
These changes are not effective until April 11, 2011 and the agreement you currently have in place will not be affected until it is renewed after April 12, 2011.
Maybe the most relevant change is the move to brand all plans “Business Care” eliminating the primary confusion. The changes will also create three tiers of software service: Sage Business Care Gold, Sage Business Care Silver, and Sage Business Care Bronze. This document provides the most useful (and brief) explanation of each of the plans available. All plans are independent of the Acuity Solutions Access Agreement.
MAS_90_Sage_Business_Care_Plan
The most frequently asked questions about Business Care can be answered here or by contacting us.
Business Care plans will be available for each of your registered products.
[...] year Sage made a few changes to their Business Care plans including re-naming the subscriptions across all product lines. This year the changes are a little [...]